Return, Refund & Exchange Policy
All our customized products are crafted with care by skilled artisans in India, making each item unique and slightly different from the next. Minor variations in design, finish, or detailing are characteristic of handcrafted items and should not be considered defects, as these products do not exhibit the uniformity of mass production. This uniqueness reflects the artistry and individuality behind each creation.
At The AS Store, we prioritize quality and satisfaction. If, for any reason, you are not fully pleased with your purchase, we offer exchange, return, or refund options for eligible customized items.
The policies listed below apply exclusively to domestic orders placed online through our official website (www.theasstore.com) and are not valid for items purchased in offline stores or on third-party platforms.
Eligibility for Exchange, Return, or Refund
The AS Store accepts exchanges, returns, or refunds within 10 days of delivery.
Exchanges are considered within 10 days of purchase if there is a manufacturing defect confirmed by our Quality Check process, or if the item(s) received differ from the description provided.
To initiate an exchange, return, or refund request, please email us at support@theasstore.com within 10 days of delivery.
If the delivered item(s) is damaged, missing, or has a manufacturing defect, please inform Customer Care or email us within 48 hours of delivery.
Conditions for Exchange or Return
The item(s) must be in an unused, unwashed, unaltered, and undamaged condition and returned with the barcode and MRP tags intact.
The AS Store reserves the right to determine if the item(s) appears worn, washed, altered, or has post-purchase damage.
Reverse Pickup Policy
We provide a hassle-free Reverse Pickup policy to simplify returns and refunds. Our policy is crafted to ease the process, save time, and provide peace of mind.
- Include your order number in the subject line of your email to expedite the processing of returns or exchanges.
- Pack all returned items securely to prevent any loss or damage during transit.
- The item(s) will be picked up within 5 business days of the return request. If issues arise with reverse pickup by our logistics partner, please contact Customer Support within 24-48 hours of the request. Reporting issues outside this timeframe may prevent us from assisting, as further investigation may not be possible.
- Upon receipt of the item(s), your refund or exchange request will be processed.
- For exchanges, the new order will be dispatched within 3-5 business days after we receive the returned item(s).
- Some areas may not be eligible for reverse pickup; in such cases, customers are required to return the item(s) at their own cost to the original address on the invoice.
- If the customer self-ships and the package is lost in transit, no refund will be applicable.
- We do not offer reverse pickup for orders outside of India.
- For incorrect or defective products, customers are required to self-ship the item(s) to The AS Store.
Claiming Refunds
For Credit Card/Debit Card/Net Banking Transactions:
- Refunds will be issued to the original mode of payment. Banks typically process refunds within 4-5 business days after initiation from our end.
- No refund will be provided if a customer self-ships the item(s) and the package is lost in transit.
For COD (Cash on Delivery) Transactions:
- Refunds for COD orders can be processed via e-vouchers/gift cards or direct transfer to the customer’s bank account.
- Refunds via e-voucher can be used for future purchases on The AS Store within the voucher’s validity period.
- Bank account refunds are processed within 7-8 business days, subject to quality check clearance.
- Refunds cannot be processed to third-party bank accounts. The customer initiating the refund must match the name on the bank account.
- Cash refunds are not available for COD orders.
- Refunds will only be initiated after the returned item(s) have been physically received. No refund will be applicable if a customer self-ships the item(s) and the package is lost in transit.
No Refunds for International Shipments If:
- An incorrect or outdated delivery address is provided.
- Three delivery attempts are made by the courier without success.
- The package is refused by the recipient.